Transformed communication strategies enhanced customer experience Paderborn (Germany), 18 October 2011: in a world where customer-centricity is paramount, focusing just on product differentiation only lead to a short-term want to success. More than ever operators require a powerful communication channel to effectively reach the customer, since the focus on this aspect is crucial. ORGA Systems’ solution operates across multiple channels and through intelligent notification delivery, allowing them to create a closer customer relationship through continuous communication in real time. The solution is specifically designed for integration in convergent networks – a valuable add on for real-time charging and billing system. Creating instant revenue opportunities leveraging ORGA Systems’ real time competence can assure the highest level of customer satisfaction.
The solution offers a powerful communication platform for customer engagement marketing mass campaigns or highly personalized one-to-one promotions, the built in real time functionalities fuel direct and lead to a boost of successful marketing activities and high revenue opportunities. Now operator worldwide have the benefit of using a real time charging platform combined with real time communication towards the end user, leading to a boost of customer experience. Customer loyalty anchored on customized solutions ORGA Systems’ real-time charging solutions unify advanced charging scenarios for all services across all subscriber segment on one single platform. This enables faster launch of new and differentiating services, attractive mobile broadband offerings, as well as real time notifications and interaction. In addition to this, real time billing systems have to provide the flexibility, speed and real time convergent capabilities required to support new convergent business models. Convergent billing solutions are the only way to eliminate pre and postpaid silos and to quickly and efficiently roll out truly bundled services, up-sell and cross-promote services. This will improve customer experience and customer as well as loyalty at the same time.
ORGA Systems #1 choice for real-time charging and billing ORGA Systems’ convergent real time charging and billing portfolio enables profitable business for telecommunication companies, mobile finance Institutions and energy suppliers. ORGA Systems’ products and consulting services are designed for living in a connected world: lowest rating latency scalable architecture, outstanding performance, and consequent customer-centricity ensure reliable access to any child of next generation mobile services. Worldwide 40 + customers, serving 350 + M subscribers, rely on Orga systems and achieve competitive advantages in their industry: reduced OPEX, real time-to-market, short-termed ROI as well as beneficial access to new value chains and revenue streams. Please visit orga-systems.com for more information. ORGA Systems GmbH at the Hoppenhof 33 33104 Paderborn for further information please contact: Yasmin Yaqub Marketing Manager PR & press global orga-systems.com